Salesforce Sales Cloud

Top Sales Cloud Implementation & Customization Agency

Salesforce Sales Cloud helps you keep track of, manage and prioritize your leads and customers in one handy place. It’s designed to significantly reduce the amount of time your sales team spends on non-selling tasks by helping them sell smarter, faster and in the way they want. Plus, it’s completely mobile, so busy salespeople can close deals on the go. As a Salesforce partner agency, we’ll help you set up and develop your CRM to align with your unique sales process, so you can both simplify and speed up sales.

The Sales Cloud provides the full spectrum of tools needed to connect with customers from comprehensive account mapping to social insights, all in one place and available anytime, anywhere. Our certified consultants bring extensive experience in Sales cloud implementation and customization for customers around the globe. Our implementation teams help enterprises reach targets faster through new approaches to sales metrics, revenue forecasts and opportunity tracking and reporting.

Key Features of Salesforce Sales Cloud

See all of the features that make Service Cloud Lightning the most complete customer service platform, including Lightning Service Console, case management, Omni-channel routing, macros, and a lot more.

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    Contact Management

    Increase agent productivity with the next-generation of agent experience. Put all the information agents need at their fingertips for a 360-degree view of customers.

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    Opportunity Management

    Resolve cases faster with easy visibility into the full context of all cases and a record of every customer interaction — all on a streamlined dashboard.

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    Lead Management

    Customize and automate any customer service or approval process with drag-and-drop simplicity using Workflow.

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    Reports and Dashboards

    Deliver smarter service by automatically matching cases to the agent with the best skill set to solve them.

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    Mobile

    Integrate with the most popular CTI systems. Log notes instantly when customers call. Plus, manage calls from within the console without touching the phone.

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    Email Integration

    Monitor and respond faster to customer posts on social media channels like Twitter, Facebook, Instagram, and others.

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    Sales Forecasting

    Free up your support agents by automating common, repetitive, multi-step tasks to resolve customer issues more efficiently.

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    Workflow and Approvals

    Be ready when customers reach out to your company by arming agents with critical data about past communications right at their fingertips.

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    Files Sync and Share

    Make informed decisions with real-time reports. Track cases and customer information for a 360-degree view of the customer.

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    Salesforce Engage

    Track customers’ assets, orders, support history, and more, in one place for a complete view of their activity.

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    Sales Collaboration

    Track customers’ assets, orders, support history, and more, in one place for a complete view of their activity.

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    Territory/Partner Management

    Track customers’ assets, orders, support history, and more, in one place for a complete view of their activity.

Salesforce Sales Cloud Edition Comparison

Salesforce offers Sales Cloud CRM solutions from basic small business to large-scale enterprises. Sell faster and smarter with any of Salesforce Sales Cloud fully customizable CRM editions.

Features

Lightning
Essentials

Lightning
Professional

Lightning
Enterprise

Lightning
Unlimited

Introduction

Get all the essentials so you can track leads, opportunities, accounts, and customer cases. And you can quickly scale your business by adding the apps you need from AppExchange

Manage your entire sales cycle with Professional edition. Track your sales leads, opportunities, customer cases, as well as manage marketing campaigns, contracts, orders, and more. Get real-time business insights with accurate sales forecasts, and customizable reports & dashboards

Automate business processes using workflow and approvals, tailor Salesforce to your company with custom record types, and integrate with any system using our web services API. Also manage complex sales territories, and see how your sales deals have progressed with deal trending.

Unlimited edition gives you access to unlimited online training, over 100 admin services, and 24/7 toll-free support. Tailor Salesforce to fit your business by building unlimited custom apps and creating custom tabs and objects. And your admins will have access to multiple sandboxes for development and testing

Find and manage leads better

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Manage customer and sales details

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Sell from anywhere on any device

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Forecast sales more accurately

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Configure, price, quote, and bill

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Get real-time sales insights

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Collaborate across your company

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Extend Salesforce to your partners

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Cross-sell and upsell more easily

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Customize and automate processes

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Connect sales info to any app

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Get the most out of Salesforce

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Key Features of CloudCraze

Built natively on Salesforce platform, CloudCraze provides a robust B2B commerce technology with core capabilities providing flexibility to easily extend functionality, add products and channels, and conduct billions of dollars in transactions anywhere. Loaded with amazing features, it generates online revenue fast, easily scale for growth, and always stay connected to your customers.

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    Shop Anywhere, Anytime

    Built with responsive design for use on any device.

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    Search and Browse Products

    Quickly search products by name, SKU, description or product attributes

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    Product Details

    View product details including product name, price, rating, review, product features, etc.

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    Shopping Cart

    Full-featured cart with wish-lists, quotes, calculated taxes, shipping, order view, payment options, confirmation, and email.

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    Account Management

    Order history and account management with default billing and shipping addresses.

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    Internationalization

    Localized currency and multi-lingual support. Support for all 161 currencies and all 64 languages supported by Salesforce

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    Branded Storefronts

    Manage and configure multiple unique storefronts.

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    Analytics

    Built in analytics and reporting functionality that allows you to capture and expose appropriate data to Google Analytics to optimize the information you receive.

CloudCraze Integration

CloudCraze offers easy integrations with multiple payment and shopping cart systems and applications, including:

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Legacy On-Premise VS CloudCraze

Choose a solution with a lower, more flexible total cost of ownership

Legacy On-Premise

CloudCraze

Infrastructure

  • Delayed deployment to buy/build hardware
  • Extensive work to setup OS, database, disaster recovery
  • High upfront cost to build for uncertain future needs
  • Quick setup on trusted Salesforce multi-tenant architecture
  • Leverages care Salesforce capabilities
  • Easily scales for growth

Implementation

  • Time: 12-18 months
  • Custom code heavy
  • Delayed revenue
  • Time: as little as 9 weeks
  • Configuration-first, low code
  • Generate revenue quickly

New Functionally – Delivered by Solution

  • 1-3 updates per year
  • Difficult 3-4+ month upgrade project due to heavy custom code
  • Must pay additional 20+% of license for upgrade and patches
  • 6+ releases per year from Salesforce, CloudCraze
  • Upgrade time automatic or a few days
  • No additional subscription cost for new releases

Customer-Specific Functionality

  • Time/cost intensive
  • Delays functionality
  • Delays functionality benefits
  • Quick, agile configuration, low code
  • Benefits realized quickly

Administration/Support

  • Expensive technical resources for admin and development
  • Business must pace with tech-heavy development
  • Cost-effective, shared skills for CloudCraze & Salesforce admin
  • Easily pivots with business needs

To understand if your system is ready for Community Cloud


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